What about my family? How do I get them to place of safety?
Our tow trucks can only take two passengers in tjhe front of the rollback. It is not safe for you and your family to stay in your own vehicle on the back of the tow truck. It is also against South African Traffic Laws, therefore if you do not have family close by that can come and fetch you, we offer a family run service.
Do tow truck drivers have special training?
Yes. Our drivers attend annual training courses to learn about new technologies utilised in vehicles. They are tought manufacturers instructions on battery changes, jump starts, overriding methods on vehicles which is stuck in gear, to mention a few.
Are tow trucks inspected for road worthiness?
Yes. Our trucks has to pass a roadworthy test each year on renewal of license. The truck is also issued with a Operators Card, which is inspected by traffic officers in routine inspections.
Why does the dispatcher not provide me with the drivers contact number?
We need our drivers to have their attention on the road as much as possible. We can track our drivers on our tracking app, and update clients, without forcing the driver to operate his phone while he is driving.
How long will it take for your driver to reach me?
It depends on the point of breakdown. We always ask our clients to send us their current location via Whats App. Our trucks need about 1 minute per km to travel. Obviously there are various factors such as traffic volumes that can affect this response time, but we are always aware of our environment, and will factor this in our ETA.
Why does the dispatcher not provide me with the driver’s contact number?
We need our drivers to have their attention on the road as much as possible. We can track our drivers on our tracking app, and update clients, without forcing the driver to operate his phone while he is driving.
How long will it take for your driver to reach me?
It depends on the point of breakdown. We always ask our clients to send us their current location via Whats App. Our trucks need about 1 minute per km to travel. Obviously there are various factors such as traffic volumes that can affect this response time, but we are always aware of our environment, and will factor this in our ETA.
How long will it take for your driver to reach me?
It depends on the point of breakdown. We always ask our clients to send us their current location via Whats App. Our trucks need about 1 minute per km to travel. Obviously there are various factors such as traffic volumes that can affect this response time, but we are always aware of our environment, and will factor this in our ETA.
What should I know before allowing a towing contractor to tow my vehicle?
Here are some tips :
1. Only use the services of the first SATRA or UTASA member to arrive at the scene of an accident. You have the right to choose to use a SATRA or UTASA member, who is bound by a contractually enforceable code of conduct, and protects you, the consumer, from being charged above market related rates.
2. If your vehicle is insured, contact your insurer or broker and ask for information on the procedure to follow – have this information available in your vehicle at all times.
3. If you have insurance cover that includes towing charges, call the emergency towing assistance number (usually on a sticker provided by the insurance company).
4. The roadside assistance services provided by automakers and cellular service providers have additional costs associated. If you purchase a new car or cell phone contract and roadside assistance form part of the deal, make sure you are not paying extra for it if you already have this service.
5. If you make use of a roadside assistance product, make sure you know your rights: in almost all cases you or your insurer will be liable to pay the costs of towing an accident-damaged vehicle.
6. Make sure that the damaged vehicle is delivered to a repairer approved by your insurer or, if you are not insured, make sure to collect your vehicle as soon as possible to prevent the accrual of storage charges.
7. When dealing with recovery companies, always establish the amount to be charged for all aspects including towing, salvage, and storage fees.
8. Get as much information about the tow operator as possible before you agree to the recovery – the name of the company, driver, and registration of tow truck, physical address, and phone number (preferably not a cell phone).
9. Always agree on towing charges before your vehicle is towed or you might be in for an unpleasant surprise.
10. Remove all valuables from the vehicle before it is towed away for repairs.
11. If you are an Automobile Association member, contact the AA to arrange the tow. The AA uses only certain towing companies that comply with a code of conduct and service levels. You also have recourse if something goes wrong.